FAQs

We hope you find this information useful. If you have further questions, please contact us.

Can I order PatientWorks products from NewBold Direct?
Yes, absolutely. You can order directly from the manufacturer by contacting us to reach your PatientWorks specialist.
What is the benefit of buying products from NewBold Direct?
  • Pricing. You receive factory direct discount prices.
  • Product Guarantee. You know you have purchased authentic PatientWorks products when you buy direct from the manufacturer -- NewBold Direct.
  • Immediate Order Processing. Your order is entered directly into the manufacturer production system.
  • Rapid Shipping. Shorter production lead-times and expedited product shipments are available.
Do you offer discounts to members of Group Purchasing Organizations (GPOs)?
Yes, we have contract agreements with several of the largest GPOs, including Amerinet, Magnet, MedAssets and Novation.
Can we purchase PatientWorks' Addressograph® parts and supplies directly from NewBold®?
Yes, NewBold Direct offers supplies for imprinters and embossers. Imprinter supplies include ink roller replacements, metal embossed station plates, patient card holders and replacements parts. Embosser supplies include blank plastic PVC cards.
Who is my sales representative?
Contact us to reach your PatientWorks specialist.
What is your warranty?
NewBold provides industry standard, 90-day warranty.
Do you offer service maintenance agreements on your products?
NewBold offers cost effective service programs for both our imprinters and embossers. NewBold offers a Replacement Service Program for your imprinters. We offer an Advanced Replacement Service Program on our embossers. We also offer depot repair (return to factory) service on both imprinter and embosser equipment.
Do you accept payment by credit card?
Yes, we accept Visa, MasterCard, Discover and American Express.
Does NewBold have a Federal GSA Schedule Price List?
Yes, NewBold has a number of Addressograph products on Federal GSA Schedule. Please contact us for more details.
Is NewBold a sole source provider of PatientWorks' Addressograph® products?
Yes, NewBold provides blank plastic cards, imprinters, embossers, direct thermal printers, software and support, providing a sole source for all your patient identification requirements.
What new technology does PatientWorks provide for our changing patient identification/patient safety needs?
PatientWorks provides three solution levels for patient identification.
  • PatientFoundation. The proven workhorse solution of blue cards, embossers and imprinters.
  • PatientCompliance. The cost effective "compliance" solution of thermal printers, barcode readers, labels and wristbands for almost every hospital department.
  • PatientWorks®. The easiest, highest ROI, e-forms automation solution on the market --coupled with a guaranteed solution of printer and supplies.
What interfaces are supported by PatientWorks?
PatientWorks supports HL7, print stream and ASCII data file interfaces. Our software supports all versions of HL7 and is compatible with all HL7 interface engines.
What hospital information systems (HIS) are supported by PatientWorks?
PatientWorks is HIS independent - it works with any HIS environments. It has been successfully implemented with McKesson HBOC/Star, Siemens Invision/Signature, Cerner, MEDITECH and QuadraMed Affinity. Many of our customers have several different HIS environments.
What platforms are supported by PatientWorks?
PatientWorks Server requires Windows NT/2000/XP/2003. Our client software runs on Windows 98/2000/XP. The web applications require Microsoft IIS.
What barcode symbologies are supported by PatientWorks?
PatientWorks supports both linear and 2D barcodes including: Code 39 (Regular, Full ASCII, HIBC), Code 128, Code 93, UCC EAN 128, Interleaved 2 of 5, CodaBar, PostNET, PDF417, MaxiCode, DataMatrix, Aztec, RSS and MICR E13B.
What printers are supported by PatientWorks?
PatientWorks works with both thermal and laser printers. The software can print to any device using the printer driver or the printer's native language.
What type of security is provided by PatientWorks?
PatientWorks security integrates seamlessly into your existing directory service provider whether it be Active Directory or Novell NDS. Users logon using their existing network username/password. Administrators can easily configure access to applications, forms, patient records and printers by security groups.
Can PatientWorks be used in conjunction with Citrix?
Yes, the PatientWorks client software can run in a Citrix environment, which reduces the burden on your IT/IS group during installation and post-installation upgrade situations.
Does PatientWorks sell a downtime registration product for when my HIS is down?
Yes, in fact, our downtime product is included with every license purchased at no additional cost.
Can you provide me with a turnkey solution?
Absolutely. Instead of dealing with multiple vendors, let PatientWorks provide you with a total solution. When you purchase PatientWorks you can buy all your equipment needs directly from PatientWorks. We even offer leasing options!
Can we start with PatientWorks' compliance solution and add the e-forms at a later date?
Yes, just remember we save you money starting on day one with our e-forms solution.
Do I have to dedicate a lot of my resources to setup and configure the Addressograph thermal printers?
No, usually we can just disconnect your embosser and plug in the Addressograph thermal printer. We utilize your current data stream to produce the desired output. Your current system will think it is still using an embosser. If you do not have an embosser to disconnect, we would need an interface drop like an Ethernet, serial or parallel connection.
What barcode symbology can you provide?
We can provide all the common symbologies and others you might not have heard of before. For example, we can provide Code 39, Code 128, PDF417, RSS, HIBC and many more!
What if I need many label designs?
That is no problem. We can provide you with many label designs for all of your situations. You may decide that you need to have 5 of one label and 2 of another for a particular application. We can provide you these different label designs without your having to do any programming on your HIS.
Do I need to load any software on my HIS or my workstations to make these printers work?
No, the Addressograph printers are smart printers. They do not require additional software. The printers utilize a language called PAL that is contained within the printer to interpret the data from your HIS. We also have printer emulation capability.
Is it hard to load consumables on your thermal printers?
No, our printers are very durable and easy to load. They hold a large amount of media so they require re-loading much less frequently.
Can the Addressograph thermal printers print pictures on a label along with barcodes?
Yes.
What do I do when our HIS and/or network goes down? Will I be able to distribute labels for my patients?
Yes, you will be able to distribute labels for your patients by utilizing our downtime feature. This feature allows you to type in or scan a previous label and disburse the desired labels, keeping your patients "Positively Identified" with zero downtime.
Can we network the Addressograph®610 embosser?
Yes, the Addressograph®610 can be networked by using an external Ethernet (print server) and/or used off-line.
Can I connect a thermal printer to your embosser to print labels and wristbands?
Yes, the Addressograph®610 embosser has two serial ports, one to connect to the host computer or PC and the other for connecting a thermal printer. The Addressograph®610 will hold up to 10 stored formats for a printer.
How do I know what imprinter is right for our facility?
The Addressograph®2000 is the premier healthcare imprinter and is the most widely-used imprinter today. The Addressograph®2000 is designed specifically for the healthcare market and is rugged, dependable and ideal for high volume usage. The Addressograph®830 is designed for low volume use and is limited to the thickness of forms. It also has limited imprint flexibility. Our sales professionals will help you determine the correct imprinter format and set up.
Can I connect a thermal printer to your embosser to print labels and wristbands?
Yes, the Addressograph®610 embosser has two serial ports, one to connect to the host computer or PC and the other for connecting a thermal printer. The Addressograph®610 will hold up to 10 stored formats for a printer.
Do you provide barcode solutions/products?
Yes, please see the information on our PatientCompliance solutions for details on Addressograph thermal barcode printers and our PatientWorks software solutions for laser labels and wristbands.
How do I replace the ink roller in my imprinter? How often do I need to change the ink roller?
Addressograph imprinters require a new replacement ink roller when the ink becomes light or illegible. We recommend that the ink roller be changed every 3 months. A 3-Month ink roller replacement schedule will ensure optimum imprint quality of your imprinter inventory.

PatientWorks

Cost effective, high ROI, electronic forms solution.

PatientCompliance Thermal printers, barcode readers, labels & wristbands.

PatientFoundation Embossers and imprinters.