POS Retail Solutions & Services
TSI's retail services are delivered by our Total Systems Integration team and complemented by a group of experienced and trained technicians that understand retail and technology. Our projects are managed by experienced project managers as the single point of contact with a technical support center that can manage and support large scale rollouts with 24/7 support coverage. With project support tools like our Web-based Incident and Asset Management system, we can ensure quality and communicate timely information to our customers.
Implementation Services. TSI's Implementation Services team focuses on understanding your business issues as a retail operator and designs a solution with your goals in mind. With the competitive advantage in retailing being closely aligned with strategic IT investments, this expert guidance is invaluable.
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Pre-Shipment Integration Services. The configuration of a point of sale system is part of TSI's core business. Our technical engineers have a wide variety of skills and certifications that are constantly updated to match the changing technological needs of retailers. This allows TSI to offer recommendations that enhance the customer's chosen software and optimize existing IT investments through upgrade and hardware refurbishments suggestions.
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Deployment Services. Completing a multi-site, nationwide installation of new systems usually means coordinating multiple service providers (cablers, electricians, installers, etc.) across multiple states. From data conversion to network installation and wiring/cabling, TSI has the expertise and resources to complete the entire installation process for you. Having one source of accountability and responsibility means fewer project delays and expenses. We have trained and dedicated Deployment teams and field technicians across the Americas. We have completed projects in North, Central and South America and managed the projects from a single-point of contact.
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Post-Installation Support Services. TSI's involvement with the retailer comes full circle with our Post-Installation Support Services. Designed to extend the life of IT investments, these services encompass a variety of maintenance programs that include on site and depot offerings. These services also offer Disaster Recovery programs including customized systems ready to be shipped to the store for urgent situations when the store is completely down and not operable.
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