Case Studies

NewBold Technologies Success Stories

“A Leader in the Cosmetic and Beauty Industry”

Business Need

A major player in the Cosmetic and Beauty Industry needed help reconfiguring, deploying, and servicing POS software and equipment across 560 newly acquired stores nationwide. The client’s timeline was three years.

Challenge

The customer acquired five differently branded retail chains – each with disparate POS hardware and software. All legacy systems needed to be replaced with new hardware and software configuration and upgraded across the 560 newly acquired US stores nationwide. This large-scale rollout required service desk support, staging, configuration, installation, equipment storage, and pick-up, and disposition. The timeline 3 years.

Solution

  • NewBold Technologies engaged the customer to co-develop an 18-month strategic plan/timeline.
  • Created customized barcode staging instructions to ensure step-by-step staging accuracy.
  • Managed, coordinated, and executed staging, system upgrades, installation, and rollout logistics, equipment shipping, delivery, and disposition.
  • Completed rollout 18 months ahead of the original three-year schedule, saving customer at least 20% to 30% in human capital costs.

To read more about this case study, click here for a pdf.


Customer-centric Flexibility Across Borders

Business Need

An international retail chain in the Cosmetic and Beauty Industry wanted to change service providers because they were dissatisfied with their SLA. The geographical scope of this effort spanned Canada, the United States, and Mexico. The logistical scope encompassed 372 stores, and required simultaneous, yet seamless, hardware exchange and installation, warehousing, staging, tri-lingual support and one point of contact in the United States.

Challenge

Challenges were multifaceted geographically, linguistically, logistically, and under a tight timeline. This multi-country effort required the agility and flexibility to finesse the SOW through varying, and sometimes unfamiliar logistics across borders, including hiring French- and Spanish-speaking installers and technicians, complying with cross-border regulatory procedures and documentation, seamless hardware de-installation and installation, developing custom-packaging, testing software, and QA. Moreover, the customer mandated one point of contact within the US.

Solution

  • NewBold Technologies became customer’s single point of contact
  • Developed multi-use customized packaging system for new and legacy hardware
  • Provided seamless on-site turn-key service for hardware installs and software staging
  • Delivered 20/7 multi-lingual Levels 1 and 2 support, along with a strict SLA advance exchange warranty program
  • Provided three methods for customer to track and request service
  • Set up warehouses in Canada, the US, and Mexico for hardware deliveries, while maintaining inventory asset management through TSI’s ERP system

To read more about this case study, click here for a pdf.


Correcting a Failed Refresh & Install for a Major Global Retailer Results in Long-Term Partnerships

Business Need

A major international retail chain headquartered in the UK was executing a massive global hardware refresh using a European POS company. The North American side of the install and upgrade faltered and began to deteriorate rapidly because North American service technicians were not familiar with the European POS company’s service requirements. The retail customer requested that NewBold Technologies replace the European POS provider as its provider of choice and one point of contact for all 110 North American stores (US and Canada).

Challenge

NewBold Technologies needed to rapidly minimize both initial and ongoing issues, which were causing store opening delays, revenue losses, and excessive customer and vendor frustration. Moreover, because NewBold Technologies did not yet have service relationships within Canada at that time, we needed to reach out to trusted industry peers.

Solution

By holistically analyzing both past and recent failures of the POS company’s North American processes, NewBold Technologies was able to develop a variety of customized solutions to quickly restore the refresh and installation project. This effort offloaded the entire burden from the retailer and the European POS provider, thereby enabling them to meet budget and time constraints. To this day, NewBold Technologies continues to maintain strong partnerships with both the international retail chain as well as the European POS company, all of whose North American accounts it has since turned over to NewBold Technologies.

To read more about this case study, click here for a pdf.