Help Desk Services

NewBold Technologies provide 24/7/365 Multilingual Help Desk for hardware and software troubleshooting and offers a single point of contact. Our Help Desk professionals deliver on-demand support allowing you the freedom of business without lengthy hold times or delayed issue recovery.

customer support representative

We understand your expectations are high—ours are too. Your priority is our priority—whether challenges such as streamlined staffing to changing and increasingly complicated technologies that tax your resources, we concentrate on you, your systems, your company.

  • Levels 1, 2 assistance and Level 3 escalation
  • Guaranteed Service Level Agreements (SLA)
  • Detailed metrics and reporting
  • Support throughout North America (US, Canada, Mexico)
  • Multi-lingual support (English, Spanish, French, etc.)
  • Personnel are CompTIA A+ Certified
  • Remote access capabilities